Questions to ask when selecting a home care provider

Ask about fit and scope

• Which requested services can the agency actually provide?
• Who completes the assessment and updates the care plan?
• What qualifications are required for the person providing each task?
• How are preferences and communication needs considered in assignments?

Ask about reliability

• How will the family know who is scheduled to visit?
• What happens if a scheduled team member is unavailable?
• Who should the family call with a non-urgent concern?
• How are changes in the person’s needs communicated?

Ask about cost before agreeing

Request written information about rates, minimum visit requirements, payer verification, invoices, deposits, and cancellation policies. Coverage should be confirmed directly; a general statement that insurance is accepted does not guarantee payment for a particular service.