Know who to call
Families should receive a clear contact route for schedule questions, care-plan concerns, and non-urgent changes.
How care works
One clear step at a time.
You do not need to have every answer before contacting us. Begin with what has changed, what feels difficult, and what kind of support you are considering.
The proposed care journey
From first contact to a plan you understand.
Operational details can vary by service and must be confirmed with the office. This is the intended experience.
- 01
Start with a conversation
Tell us who needs support, what has changed, and the best way to reach you. Please keep diagnoses and sensitive records out of the web form.
- 02
Clarify the need
We discuss routines, safety, timing, preferences, and whether a referral or clinical order may be needed.
- 03
Complete an assessment
An appropriate team member reviews the home situation and the kind of support that may fit.
- 04
Agree on a care plan
Before care begins, the proposed services, schedule, responsibilities, and communication approach are explained.
- 05
Begin and review care
Care starts after the required arrangements are in place, with check-ins as needs and routines evolve.
Before an assessment
A little preparation makes the conversation easier.
Bring only what is relevant, and use an approved secure method for sensitive information.
- A short list of the routines or tasks where help may be needed
- The individual’s goals, preferences, and concerns
- A current medication list or discharge instructions, if requested securely
- Names of family members or professionals involved in decisions
- Questions about schedule, cost, coverage, and communication
After care begins
Needs change. The conversation should continue.
Share meaningful changes
Report changes in routines, abilities, the home environment, or other support as directed by the care team.
Review the plan
The appropriate team member should reassess the plan when needs or authorized services change.
A thoughtful first step
You can begin before you know exactly what to ask for.
Start with a brief, non-emergency conversation. We’ll listen, clarify the next step, and help you understand what information is needed.